After a six month-pilot of all four new programs, the work-from-home provision was ranked as the most desired initiative during the pilot period. Employees overwhelmingly indicated that a permanent implementation of this program would increase work-life balance and they would be far less likely to leave the organization.

The CEO and committee shifted their focus to planning and implementing the Work from Home Policy using feedback and lessons learned during their pilot. They wanted a full program roll-out to all locations within the organization which included over 900 employees.

Obtaining feedback and support from managers was critical. Many had objections to the program, believing it would reduce productivity and interfere with existing processes. Managers were encouraged to voice their concerns and give feedback on how to improve the initiative.